Automation Anywhere to Acquire Boost.ai: Connecting Customer Conversations to the Work

Automation Anywhere (opens in a new tab), which describes itself as a leader in agentic automation and orchestration for the enterprise, announced a definitive agreement to acquire Boost.ai (opens in a new tab) from the private equity firm Nordic Capital. The transaction "is expected to close in Q4 2026, subject to customary regulatory approvals and closing conditions".

BofA Securities served as exclusive financial adviser to Automation Anywhere, with Winston Taylor as its M&A counsel. Santander served as exclusive financial adviser to Boost.ai.

The deal is a step toward Automation Anywhere’s vision of the Autonomous Enterprise, "an operating model in which business functions can run up to 80% autonomously or with AI assistance". Boost.ai extends that vision into customer experience, so AI can take a request from a customer or employee and carry it through to middle- and back-office execution. Shukla put the ambition plainly: "this acquisition will take our market-leading offering to the next level".

The second piece in a year

Boost.ai follows Automation Anywhere’s acquisition of Aisera in late 2025, which "added enterprise knowledge and automated employee service to the platform". Aisera took the platform into the help desk. Boost.ai takes it to the customer. Shukla said the pair would let Automation Anywhere give "every enterprise an autonomous operation that listens, decides, and acts across all three" kinds of work.

Boost.ai "serves hundreds of customer organizations, with particular strength in Europe and a strong base in regulated industries such as financial services, telecommunications, and insurance". Its platform supports more than 36 languages and maintains security and privacy measures aligned with GDPR and HIPAA, supported by an independent SOC 2 report.

The technology is deliberately hybrid. It "combines natural language understanding (NLU) with generative and agentic AI", and Boost.ai describes the pairing as a patented hybrid NLU and LLM architecture with more than 4,000 pre-built conversation topics. Automation Anywhere states that the platform "reaches a 90%+ resolution rate in production deployments".

Jerry Haywood, Boost.ai’s CEO, said the company’s "deep expertise in regulated industries has proven that conversational and voice AI can operate at enterprise scale with the reliability, compliance, and governance that regulated industries require". The next step, in his words, is connecting those conversations to the work behind them.

Analyst recognition

Gartner has recognised Boost.ai in its Magic Quadrant for Conversational AI Platforms for four consecutive years, citing its strength in regulated industries and the clarity of its product strategy, and Boost.ai describes itself as a Gartner Magic Quadrant Leader for Conversational AI Platforms. Automation Anywhere also points to an expanding conversational AI market, saying Boost.ai’s voice capabilities have reached a level at which enterprise conversations feel natural, "making voice impactful for sales, customer service, healthcare, outbound calling, field service and more".

How customers rate it

Boost.ai calls itself "the conversational AI platform regulated industries trust", and builds its pitch around dependability: "It's not about what AI can do. It's about what you can rely on AI to do." The platform spans chat, voice and agentic AI, and is used for customer self-service, internal support and agent assist across financial services, insurance, telecoms and the public sector.

Customers rate it 4.8 out of 5 stars, and 94% would recommend it, according to Boost.ai. Benjamin Maxim, Chief Digital Strategy and Innovation Officer at MSU Federal Credit Union, says the platform "makes it simple for us to develop virtual agents in-house that are powerful, intelligent and achieve the high member service standards that we set for ourselves". Boost.ai has also published a case study on how Acorn Insurance built a conversational AI engine for end-to-end servicing.

Automation Anywhere argues that the first era of enterprise AI centred on copilots and agents completing single tasks. It sees a larger opportunity where AI "takes a request and carries the whole process through to completion, bringing in people when a decision calls for judgment or an exception". In that model, Boost.ai handles the conversation where the request begins.

Kothari framed the shift as a move from measuring tools to redesigning work: "The real transformation from AI will come when enterprises stop measuring agents and start redesigning how work gets done around outcomes." The loop he describes runs in four steps. A customer or employee expresses what they need. AI understands the intent and context. It reasons within company rules and coordinates agents, people and systems. Then it executes the work across the connected enterprise applications that deliver the outcome.

Three autonomous operations

With Boost.ai and Aisera combined, Automation Anywhere says it would cover the three business motions every enterprise must transform. Autonomous Customer Operations connects intent expressed through voice, chat, digital channels and AI agents to the work that delivers the outcome. Autonomous Employee Operations resolves requests across IT, finance and HR. Autonomous Business Operations orchestrates processes end to end across ERP, CRM and other applications under enterprise-grade governance.

The customer profiles line up as well. Boost.ai’s base in financial services, telecoms and insurance "fits Automation Anywhere's thousands of global customers who operate in similarly complex industries", in the company’s words.

Automation Anywhere announced the agreement shortly after its second-quarter results. As set out in its Q2 FY27 results, "AI bookings have made up nearly 70% of new and upsell bookings over the past six quarters, and agentic AI executions have grown 5x over the past year". Separately, it says it now delivers nearly half a billion AI agent and automation executions a year.

The Q2 FY27 picture

Automation Anywhere’s second-quarter FY27 results (opens in a new tab), published on 25 September 2026, set out double-digit growth across annual recurring revenue, revenue and bookings, according to the company. Automation Anywhere said it exceeded its cash forecast, extended its record of non-GAAP profitability to three consecutive years and landed EBITDA at the top end of guidance. It said its $1M+ customers grew by more than 25% year on year, and that its Net Promoter Score reached an all-time high of 72 in H1 FY27.

The results describe three areas of the offering. The company says its Agentic Process Automation platform, built around the Process Reasoning Engine, is 20% more cost-effective for complex workflows than when using frontier models alone. Its out-of-the-box agentic solutions span finance, IT, HR and support, and it says customers deploying its ITSM solutions can automate 60–80% of service desk tickets. Its Autonomous Enterprise offering gives organisations a path to move entire functions towards 50-80% autonomy targets, delivered through a Forward-Deployed Engineer-led model.

The scale is global. Automation Anywhere has more than 4,000 customers across 90+ countries and over 2,700 partners, and describes partnerships with Accenture, AWS and other strategic partners as extending its go-to-market reach.

Automation Anywhere says Boost.ai would add to its core offering with voice and conversational capabilities, "including expanding front-office delivery for companies in regulated industries". Customers would get Automation Anywhere’s orchestration platform, pre-built agentic solutions deployable in as little as one week, and Forward-Deployed Engineer-led transformation services.

Front-office expansion

Automation Anywhere describes the addition as "expanding front-office delivery for companies in regulated industries". In its framing, voice and chat sit at the start of a request and its orchestration platform carries the work through to completion.

Automation Anywhere describes the combined offering as connecting Boost.ai’s conversations to its orchestration platform, alongside Aisera’s employee service. It states that "no other company connects the conversation to the completed work across customers, employees, and the business in one offering".

What to watch

• –Regulatory clearance. Timing against the Q4 2026 close in the terms.
• –Voice to execution. The first joint deployments where a Boost.ai conversation triggers back-office work, as set out in three autonomous operations.
• –Regulated industries. Customer announcements from financial services, telecoms and insurance, where Boost.ai has its strongest base.
• –AI bookings. The company’s figure for AI’s share of “new and upsell bookings”: nearly 70% over the past six quarters.
• –One platform. How Boost.ai and Aisera come together in a single offering across customers, employees and the business.