{
  "title": "Freshworks to Acquire Torii, Extending Freshservice into AI and Software Spend Governance",
  "publisher": "Acquiry Deal Intelligence",
  "author": "Joash Boyton",
  "url": "https://www.acquiry.com/deal-intelligence/freshworks-to-acquire-torii/",
  "published": "2026-10-20T09:00:00Z",
  "updated": "2026-10-20T09:00:00Z",
  "licence": "Free to reference with attribution to Acquiry Deal Intelligence and a link to the source URL.",
  "rows": [
    {
      "dataset": "key-figures",
      "id": "stat-freddy-attach",
      "label": "Of new Freshworks enterprise deals include Freddy AI Copilot",
      "value": "71%+",
      "provenance": "disclosed",
      "note": "Stated by CEO Dennis Woodside in the Q2 2026 results release.",
      "sources": "https://www.freshworks.com/pressrelease/freshworks-to-extend-freshservice-into-ai-and-software-spend-governance-with-agreement-to-acquire-torii/ | https://www.toriihq.com/blog/torii-freshworks-acquisition | https://www.freshworks.com/pressrelease/freshworks-reports-record-second-quarter-2026-results/",
      "permalink": "https://www.acquiry.com/deal-intelligence/freshworks-to-acquire-torii/#stat-freddy-attach"
    },
    {
      "dataset": "key-figures",
      "id": "stat-ex-arr",
      "label": "Year-over-year growth in Freshworks EX ARR",
      "value": "24%",
      "provenance": "disclosed",
      "note": "Employee experience ARR, the segment that includes Freshservice, Q2 2026.",
      "sources": "https://www.freshworks.com/pressrelease/freshworks-to-extend-freshservice-into-ai-and-software-spend-governance-with-agreement-to-acquire-torii/ | https://www.toriihq.com/blog/torii-freshworks-acquisition | https://www.freshworks.com/pressrelease/freshworks-reports-record-second-quarter-2026-results/",
      "permalink": "https://www.acquiry.com/deal-intelligence/freshworks-to-acquire-torii/#stat-ex-arr"
    },
    {
      "dataset": "key-figures",
      "id": "stat-fy-guide",
      "label": "Midpoint of Freshworks' 2026 revenue guidance",
      "value": "$965.0m",
      "provenance": "calculated",
      "note": "($963.5m + $966.5m) ÷ 2, guidance issued 4 August 2026, before the Torii agreement.",
      "sources": "https://www.freshworks.com/pressrelease/freshworks-to-extend-freshservice-into-ai-and-software-spend-governance-with-agreement-to-acquire-torii/ | https://www.toriihq.com/blog/torii-freshworks-acquisition | https://www.freshworks.com/pressrelease/freshworks-reports-record-second-quarter-2026-results/",
      "permalink": "https://www.acquiry.com/deal-intelligence/freshworks-to-acquire-torii/#stat-fy-guide"
    },
    {
      "dataset": "key-figures",
      "id": "stat-q2-increase",
      "label": "Year-over-year increase in Freshworks Q2 revenue",
      "value": "$32.7m",
      "provenance": "calculated",
      "note": "$237.4m in Q2 2026 less $204.7m in Q2 2025.",
      "sources": "https://www.freshworks.com/pressrelease/freshworks-to-extend-freshservice-into-ai-and-software-spend-governance-with-agreement-to-acquire-torii/ | https://www.toriihq.com/blog/torii-freshworks-acquisition | https://www.freshworks.com/pressrelease/freshworks-reports-record-second-quarter-2026-results/",
      "permalink": "https://www.acquiry.com/deal-intelligence/freshworks-to-acquire-torii/#stat-q2-increase"
    },
    {
      "dataset": "key-facts",
      "id": "fact-1",
      "label": "Agreement",
      "value": "Definitive",
      "provenance": "disclosed",
      "note": "Signed and announced by Freshworks and Torii on 12 October 2026.",
      "sources": "https://www.freshworks.com/pressrelease/freshworks-to-extend-freshservice-into-ai-and-software-spend-governance-with-agreement-to-acquire-torii/ | https://www.toriihq.com/blog/torii-freshworks-acquisition | https://www.freshworks.com/pressrelease/freshworks-reports-record-second-quarter-2026-results/",
      "permalink": "https://www.acquiry.com/deal-intelligence/freshworks-to-acquire-torii/"
    },
    {
      "dataset": "key-facts",
      "id": "fact-2",
      "label": "Expected close",
      "value": "Fiscal Q4 2026",
      "provenance": "disclosed",
      "note": "Freshworks' fourth fiscal quarter, subject to customary closing conditions.",
      "sources": "https://www.freshworks.com/pressrelease/freshworks-to-extend-freshservice-into-ai-and-software-spend-governance-with-agreement-to-acquire-torii/ | https://www.toriihq.com/blog/torii-freshworks-acquisition | https://www.freshworks.com/pressrelease/freshworks-reports-record-second-quarter-2026-results/",
      "permalink": "https://www.acquiry.com/deal-intelligence/freshworks-to-acquire-torii/"
    },
    {
      "dataset": "key-facts",
      "id": "fact-3",
      "label": "Torii founded",
      "value": "2017",
      "provenance": "disclosed",
      "note": "Started by Uri Haramati, Tal and Uri Nativ around one piece of software to manage all software.",
      "sources": "https://www.freshworks.com/pressrelease/freshworks-to-extend-freshservice-into-ai-and-software-spend-governance-with-agreement-to-acquire-torii/ | https://www.toriihq.com/blog/torii-freshworks-acquisition | https://www.freshworks.com/pressrelease/freshworks-reports-record-second-quarter-2026-results/",
      "permalink": "https://www.acquiry.com/deal-intelligence/freshworks-to-acquire-torii/"
    },
    {
      "dataset": "key-facts",
      "id": "fact-4",
      "label": "Torii recognition",
      "value": "Gartner Leader",
      "provenance": "disclosed",
      "note": "2026 Magic Quadrant for SaaS Management Platforms, third consecutive year.",
      "sources": "https://www.freshworks.com/pressrelease/freshworks-to-extend-freshservice-into-ai-and-software-spend-governance-with-agreement-to-acquire-torii/ | https://www.toriihq.com/blog/torii-freshworks-acquisition | https://www.freshworks.com/pressrelease/freshworks-reports-record-second-quarter-2026-results/",
      "permalink": "https://www.acquiry.com/deal-intelligence/freshworks-to-acquire-torii/"
    },
    {
      "dataset": "key-facts",
      "id": "fact-5",
      "label": "Named customers",
      "value": "Hearst, Groupon, Koch",
      "provenance": "disclosed",
      "note": "Cited in the Freshworks release as companies already using Torii.",
      "sources": "https://www.freshworks.com/pressrelease/freshworks-to-extend-freshservice-into-ai-and-software-spend-governance-with-agreement-to-acquire-torii/ | https://www.toriihq.com/blog/torii-freshworks-acquisition | https://www.freshworks.com/pressrelease/freshworks-reports-record-second-quarter-2026-results/",
      "permalink": "https://www.acquiry.com/deal-intelligence/freshworks-to-acquire-torii/"
    },
    {
      "dataset": "key-facts",
      "id": "fact-6",
      "label": "Buyer revenue",
      "value": "$237.4m",
      "provenance": "disclosed",
      "note": "Freshworks Q2 2026 revenue, up 16% year over year.",
      "sources": "https://www.freshworks.com/pressrelease/freshworks-to-extend-freshservice-into-ai-and-software-spend-governance-with-agreement-to-acquire-torii/ | https://www.toriihq.com/blog/torii-freshworks-acquisition | https://www.freshworks.com/pressrelease/freshworks-reports-record-second-quarter-2026-results/",
      "permalink": "https://www.acquiry.com/deal-intelligence/freshworks-to-acquire-torii/"
    },
    {
      "dataset": "key-facts",
      "id": "fact-7",
      "label": "Buyer cash",
      "value": "$665.3m",
      "provenance": "disclosed",
      "note": "Cash, equivalents, restricted cash and marketable securities at 30 June 2026.",
      "sources": "https://www.freshworks.com/pressrelease/freshworks-to-extend-freshservice-into-ai-and-software-spend-governance-with-agreement-to-acquire-torii/ | https://www.toriihq.com/blog/torii-freshworks-acquisition | https://www.freshworks.com/pressrelease/freshworks-reports-record-second-quarter-2026-results/",
      "permalink": "https://www.acquiry.com/deal-intelligence/freshworks-to-acquire-torii/"
    },
    {
      "dataset": "key-facts",
      "id": "fact-8",
      "label": "Pre-close status",
      "value": "Independent",
      "provenance": "disclosed",
      "note": "Torii says customer instances, integrations, support and renewals are unchanged.",
      "sources": "https://www.freshworks.com/pressrelease/freshworks-to-extend-freshservice-into-ai-and-software-spend-governance-with-agreement-to-acquire-torii/ | https://www.toriihq.com/blog/torii-freshworks-acquisition | https://www.freshworks.com/pressrelease/freshworks-reports-record-second-quarter-2026-results/",
      "permalink": "https://www.acquiry.com/deal-intelligence/freshworks-to-acquire-torii/"
    }
  ],
  "sources": [
    {
      "id": "s1",
      "title": "Freshworks to Extend Freshservice into AI and Software Spend Governance with Agreement to Acquire Torii",
      "href": "https://www.freshworks.com/pressrelease/freshworks-to-extend-freshservice-into-ai-and-software-spend-governance-with-agreement-to-acquire-torii/",
      "publisher": "Freshworks Inc.",
      "date": "12 October 2026",
      "isoDate": "2026-10-12",
      "kind": "Company release"
    },
    {
      "id": "s2",
      "title": "Torii Signs Agreement to Join Freshworks",
      "href": "https://www.toriihq.com/blog/torii-freshworks-acquisition",
      "publisher": "Torii",
      "date": "12 October 2026",
      "isoDate": "2026-10-12",
      "kind": "Company announcement"
    },
    {
      "id": "s3",
      "title": "Freshworks Reports Record Second Quarter 2026 Results",
      "href": "https://www.freshworks.com/pressrelease/freshworks-reports-record-second-quarter-2026-results/",
      "publisher": "Freshworks Inc.",
      "date": "4 August 2026",
      "isoDate": "2026-08-04",
      "kind": "Earnings release"
    },
    {
      "id": "s4",
      "title": "Freshworks Named a Leader in the 2026 Gartner Magic Quadrant for IT Service Management Platforms",
      "href": "https://www.freshworks.com/pressrelease/freshworks-named-a-leader-in-the-2026-gartner-magic-quadrant-for-it-service-management-platforms/",
      "publisher": "Freshworks Inc.",
      "date": "29 July 2026",
      "isoDate": "2026-07-29",
      "kind": "Company release"
    },
    {
      "id": "s5",
      "title": "11 Ways to Use Torii's AI Management Platform",
      "href": "https://www.toriihq.com/blog/11-ways-to-use-toriis-ai-management-platform",
      "publisher": "Torii",
      "date": "28 September 2026",
      "isoDate": "2026-09-28",
      "kind": "Company blog"
    },
    {
      "id": "s6",
      "title": "The Evolution of SaaS Management: Torii's Path as a Gartner Recognized Leader",
      "href": "https://www.toriihq.com/blog/the-evolution-of-saas-management-toriis-path-as-a-gartner-recognized-leader",
      "publisher": "Torii",
      "date": "4 August 2025",
      "isoDate": "2025-08-04",
      "kind": "Company blog"
    },
    {
      "id": "s7",
      "title": "Freshworks to Announce Third Quarter 2026 Financial Results on November 3, 2026",
      "href": "https://www.freshworks.com/pressrelease/freshworks-to-announce-third-quarter-2026-financial-results-on-november-3-2026/",
      "publisher": "Freshworks Inc.",
      "date": "8 October 2026",
      "isoDate": "2026-10-08",
      "kind": "Company release"
    },
    {
      "id": "s8",
      "title": "Torii: Take control of every app, license, and AI tool",
      "href": "https://www.toriihq.com/",
      "publisher": "Torii",
      "date": "Retrieved 20 October 2026",
      "isoDate": "2026-10-20",
      "kind": "Company website"
    }
  ]
}