{
  "title": "Five9 to Acquire Level AI for $325 Million in Cash",
  "publisher": "Acquiry Deal Intelligence",
  "author": "Joash Boyton",
  "url": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/",
  "published": "2026-11-06T00:26:00Z",
  "updated": "2026-11-06T00:26:00Z",
  "licence": "Free to reference with attribution to Acquiry Deal Intelligence and a link to the source URL.",
  "basisNote": "company-disclosed = stated in a company filing or company website; press-sourced = stated by a named news publication; calculated = Acquiry arithmetic on the sourced inputs, formula shown.",
  "rows": [
    {
      "dataset": "sourced-inputs",
      "id": "deal.announced",
      "label": "Announcement date",
      "value": "2026-11-05",
      "unit": "date",
      "display": "November 5, 2026",
      "basis": "press-sourced",
      "formula": "",
      "inputs": "",
      "source": "https://www.five9.com/news/news-releases/five9-acquire-level-ai-advancing-ai-powered-cx-platform",
      "source_title": "Five9, Inc., 5 November 2026",
      "evidence": "SAN RAMON, Calif. – November 5, 2026",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/#deal-data"
    },
    {
      "dataset": "sourced-inputs",
      "id": "deal.value",
      "label": "Value of Level AI as stated by Five9",
      "value": 325,
      "unit": "usd_m",
      "display": "$325 million",
      "basis": "press-sourced",
      "formula": "",
      "inputs": "",
      "source": "https://www.five9.com/news/news-releases/five9-acquire-level-ai-advancing-ai-powered-cx-platform",
      "source_title": "Five9, Inc., 5 November 2026",
      "evidence": "values Level AI at approximately $325 million",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/#deal-data"
    },
    {
      "dataset": "sourced-inputs",
      "id": "deal.cashPortion",
      "label": "Cash consideration",
      "value": 325,
      "unit": "usd_m",
      "display": "$325.0 million",
      "basis": "company-disclosed",
      "formula": "",
      "inputs": "",
      "source": "https://www.sec.gov/Archives/edgar/data/1288847/000128884726000143/a093026ex991earningsrelease.htm",
      "source_title": "Five9, Inc. via SEC, 5 November 2026",
      "evidence": "Signed Definitive Agreement to Acquire Level AI for $325.0 million in cash",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/#deal-data"
    },
    {
      "dataset": "sourced-inputs",
      "id": "target.lastRoundSize",
      "label": "Level AI Series C funding round",
      "value": 39.4,
      "unit": "usd_m",
      "display": "$39.4 million",
      "basis": "company-disclosed",
      "formula": "",
      "inputs": "",
      "source": "https://thelevel.ai/press",
      "source_title": "Level AI, Retrieved 6 November 2026",
      "evidence": "a successful $39.4 million Series C funding round",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/#deal-data"
    },
    {
      "dataset": "sourced-inputs",
      "id": "target.businesses",
      "label": "Businesses Level AI lists as customers (stated minimum)",
      "value": 100,
      "unit": "count",
      "display": "100+",
      "basis": "company-disclosed",
      "formula": "",
      "inputs": "",
      "source": "https://thelevel.ai/about",
      "source_title": "Level AI, Retrieved 6 November 2026",
      "evidence": "100+ Businesses trust us for their CX needs",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/#deal-data"
    },
    {
      "dataset": "sourced-inputs",
      "id": "target.interactions",
      "label": "Customer interactions analyzed per year (stated minimum)",
      "value": 1000000000,
      "unit": "count",
      "display": "1 billion+",
      "basis": "company-disclosed",
      "formula": "",
      "inputs": "",
      "source": "https://thelevel.ai/about",
      "source_title": "Level AI, Retrieved 6 November 2026",
      "evidence": "1 billion+ Customer interactions analyzed per year",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/#deal-data"
    },
    {
      "dataset": "sourced-inputs",
      "id": "target.tokens",
      "label": "Tokens processed per year",
      "value": 4000000000000,
      "unit": "count",
      "display": "4 trillion",
      "basis": "company-disclosed",
      "formula": "",
      "inputs": "",
      "source": "https://thelevel.ai/about",
      "source_title": "Level AI, Retrieved 6 November 2026",
      "evidence": "4 trillion Tokens processed per year",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/#deal-data"
    },
    {
      "dataset": "sourced-inputs",
      "id": "target.audioHours",
      "label": "Hours of live customer audio transcribed each month (stated minimum)",
      "value": 7000000,
      "unit": "count",
      "display": "7 million hours",
      "basis": "press-sourced",
      "formula": "",
      "inputs": "",
      "source": "https://thelevel.ai/blog/introducing-level-ai-latitude-cx-specific-models-for-customer-experience",
      "source_title": "Level AI, 15 July 2026",
      "evidence": "processing more than 7 million hours of live customer audio each month",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/#deal-data"
    },
    {
      "dataset": "sourced-inputs",
      "id": "target.costAdvantage",
      "label": "Latitude cost to serve versus frontier models (up to)",
      "value": 49,
      "unit": "x",
      "display": "49x",
      "basis": "press-sourced",
      "formula": "",
      "inputs": "",
      "source": "https://thelevel.ai/blog/introducing-level-ai-latitude-cx-specific-models-for-customer-experience",
      "source_title": "Level AI, 15 July 2026",
      "evidence": "up to 49x lower cost to serve",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/#deal-data"
    },
    {
      "dataset": "sourced-inputs",
      "id": "target.throughput",
      "label": "Latitude throughput versus frontier models (up to)",
      "value": 3.5,
      "unit": "x",
      "display": "3.5x",
      "basis": "press-sourced",
      "formula": "",
      "inputs": "",
      "source": "https://thelevel.ai/blog/introducing-level-ai-latitude-cx-specific-models-for-customer-experience",
      "source_title": "Level AI, 15 July 2026",
      "evidence": "up to 3.5x higher throughput",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/#deal-data"
    },
    {
      "dataset": "sourced-inputs",
      "id": "target.latency",
      "label": "Latitude latency versus frontier models",
      "value": 4,
      "unit": "x",
      "display": "4x",
      "basis": "press-sourced",
      "formula": "",
      "inputs": "",
      "source": "https://thelevel.ai/blog/introducing-level-ai-latitude-cx-specific-models-for-customer-experience",
      "source_title": "Level AI, 15 July 2026",
      "evidence": "4x lower latency",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/#deal-data"
    },
    {
      "dataset": "sourced-inputs",
      "id": "target.redactionAccuracy",
      "label": "Accuracy of Latitude redaction on key entities",
      "value": 96,
      "unit": "pct",
      "display": "96%",
      "basis": "press-sourced",
      "formula": "",
      "inputs": "",
      "source": "https://thelevel.ai/blog/introducing-level-ai-latitude-cx-specific-models-for-customer-experience",
      "source_title": "Level AI, 15 July 2026",
      "evidence": "96% accuracy on key entities",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/#deal-data"
    },
    {
      "dataset": "sourced-inputs",
      "id": "acquirer.customers",
      "label": "Five9 customers (stated minimum)",
      "value": 4000,
      "unit": "count",
      "display": "4,000",
      "basis": "press-sourced",
      "formula": "",
      "inputs": "",
      "source": "https://www.five9.com/news/news-releases/five9-acquire-level-ai-advancing-ai-powered-cx-platform",
      "source_title": "Five9, Inc., 5 November 2026",
      "evidence": "more than 4,000 Five9 customers",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/#deal-data"
    },
    {
      "dataset": "sourced-inputs",
      "id": "acquirer.countries",
      "label": "Countries in which Five9 powers contact centers (stated minimum)",
      "value": 140,
      "unit": "count",
      "display": "140+",
      "basis": "press-sourced",
      "formula": "",
      "inputs": "",
      "source": "https://www.five9.com/news/news-releases/five9-acquire-level-ai-advancing-ai-powered-cx-platform",
      "source_title": "Five9, Inc., 5 November 2026",
      "evidence": "across 140+ countries",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/#deal-data"
    },
    {
      "dataset": "sourced-inputs",
      "id": "partner.since",
      "label": "Year Five9 and Level AI began working together",
      "value": 2022,
      "unit": "year",
      "display": "2022",
      "basis": "press-sourced",
      "formula": "",
      "inputs": "",
      "source": "https://www.five9.com/news/news-releases/five9-acquire-level-ai-advancing-ai-powered-cx-platform",
      "source_title": "Five9, Inc., 5 November 2026",
      "evidence": "have worked together since 2022",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/#deal-data"
    },
    {
      "dataset": "sourced-inputs",
      "id": "acquirer.revenue",
      "label": "Five9 revenue, fiscal year 2025",
      "value": 1149,
      "unit": "usd_m",
      "display": "$1,149 million",
      "basis": "company-disclosed",
      "formula": "",
      "inputs": "",
      "source": "https://www.sec.gov/Archives/edgar/data/1288847/000128884726000143/q32026fivn-supplementalm.htm",
      "source_title": "Five9, Inc. via SEC, 5 November 2026",
      "evidence": "Total Revenue $247 $252 $264 $279 $280 $283 $286 $300 $305 $312 $323 $1,042 $1,149",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/#deal-data"
    },
    {
      "dataset": "sourced-inputs",
      "id": "acquirer.q3Revenue",
      "label": "Five9 revenue, third quarter 2026",
      "value": 323.3,
      "unit": "usd_m",
      "display": "$323.3 million",
      "basis": "company-disclosed",
      "formula": "",
      "inputs": "",
      "source": "https://www.sec.gov/Archives/edgar/data/1288847/000128884726000143/a093026ex991earningsrelease.htm",
      "source_title": "Five9, Inc. via SEC, 5 November 2026",
      "evidence": "Revenue for the third quarter of 2026 increased 13% to $323.3 million",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/#deal-data"
    },
    {
      "dataset": "sourced-inputs",
      "id": "acquirer.q3Growth",
      "label": "Five9 revenue growth, third quarter 2026 year over year",
      "value": 13,
      "unit": "pct",
      "display": "13%",
      "basis": "company-disclosed",
      "formula": "",
      "inputs": "",
      "source": "https://www.sec.gov/Archives/edgar/data/1288847/000128884726000143/a093026ex991earningsrelease.htm",
      "source_title": "Five9, Inc. via SEC, 5 November 2026",
      "evidence": "Q3 Revenue Grew 13% year-over-year",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/#deal-data"
    },
    {
      "dataset": "sourced-inputs",
      "id": "acquirer.subscriptionGrowth",
      "label": "Five9 subscription revenue growth, third quarter 2026 year over year",
      "value": 16,
      "unit": "pct",
      "display": "16%",
      "basis": "company-disclosed",
      "formula": "",
      "inputs": "",
      "source": "https://www.sec.gov/Archives/edgar/data/1288847/000128884726000143/a093026ex991earningsrelease.htm",
      "source_title": "Five9, Inc. via SEC, 5 November 2026",
      "evidence": "Q3 Subscription Revenue Grew 16% year-over-year",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/#deal-data"
    },
    {
      "dataset": "sourced-inputs",
      "id": "acquirer.adjustedEbitda",
      "label": "Five9 adjusted EBITDA, third quarter 2026",
      "value": 81.2,
      "unit": "usd_m",
      "display": "$81.2 million",
      "basis": "company-disclosed",
      "formula": "",
      "inputs": "",
      "source": "https://www.sec.gov/Archives/edgar/data/1288847/000128884726000143/a093026ex991earningsrelease.htm",
      "source_title": "Five9, Inc. via SEC, 5 November 2026",
      "evidence": "Adjusted EBITDA for the third quarter of 2026 was $81.2 million",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/#deal-data"
    },
    {
      "dataset": "sourced-inputs",
      "id": "acquirer.cashEquivalents",
      "label": "Five9 cash and cash equivalents at 30 September 2026",
      "value": 263.83,
      "unit": "usd_m",
      "display": "$263,830 thousand",
      "basis": "company-disclosed",
      "formula": "",
      "inputs": "",
      "source": "https://www.sec.gov/Archives/edgar/data/1288847/000128884726000143/a093026ex991earningsrelease.htm",
      "source_title": "Five9, Inc. via SEC, 5 November 2026",
      "evidence": "Cash and cash equivalents $ 263,830",
      "as_at": "2026-09-30",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/#deal-data"
    },
    {
      "dataset": "sourced-inputs",
      "id": "acquirer.marketableInvestments",
      "label": "Five9 marketable investments at 30 September 2026",
      "value": 433.843,
      "unit": "usd_m",
      "display": "$433,843 thousand",
      "basis": "company-disclosed",
      "formula": "",
      "inputs": "",
      "source": "https://www.sec.gov/Archives/edgar/data/1288847/000128884726000143/a093026ex991earningsrelease.htm",
      "source_title": "Five9, Inc. via SEC, 5 November 2026",
      "evidence": "Marketable investments 433,843",
      "as_at": "2026-09-30",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/#deal-data"
    },
    {
      "dataset": "sourced-inputs",
      "id": "acquirer.totalAssets",
      "label": "Five9 total assets at 30 September 2026",
      "value": 1917.154,
      "unit": "usd_m",
      "display": "$1,917,154 thousand",
      "basis": "company-disclosed",
      "formula": "",
      "inputs": "",
      "source": "https://www.sec.gov/Archives/edgar/data/1288847/000128884726000143/a093026ex991earningsrelease.htm",
      "source_title": "Five9, Inc. via SEC, 5 November 2026",
      "evidence": "Total assets $ 1,917,154",
      "as_at": "2026-09-30",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/#deal-data"
    },
    {
      "dataset": "sourced-inputs",
      "id": "acquirer.equity",
      "label": "Five9 total stockholders’ equity at 30 September 2026",
      "value": 838.178,
      "unit": "usd_m",
      "display": "$838,178 thousand",
      "basis": "company-disclosed",
      "formula": "",
      "inputs": "",
      "source": "https://www.sec.gov/Archives/edgar/data/1288847/000128884726000143/a093026ex991earningsrelease.htm",
      "source_title": "Five9, Inc. via SEC, 5 November 2026",
      "evidence": "Total stockholders’ equity 838,178",
      "as_at": "2026-09-30",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/#deal-data"
    },
    {
      "dataset": "calculations",
      "id": "value-to-last-round",
      "label": "Price as a multiple of the last funding round",
      "value": 8.2487,
      "unit": "x",
      "display": "8.25x",
      "basis": "calculated",
      "formula": "Transaction value ÷ amount raised in the last round",
      "inputs": "deal.value | target.lastRoundSize",
      "source": "",
      "source_title": "",
      "evidence": "Sizes the exit against the most recent capital committed. It is a round size, not a valuation.",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/#calc-value-to-last-round"
    },
    {
      "dataset": "calculations",
      "id": "share-of-acquirer-revenue",
      "label": "Price as a share of the acquirer's annual revenue",
      "value": 28.2855,
      "unit": "pct",
      "display": "28.3%",
      "basis": "calculated",
      "formula": "Transaction value ÷ acquirer revenue × 100",
      "inputs": "deal.value | acquirer.revenue",
      "source": "",
      "source_title": "",
      "evidence": "Puts the price in terms of the buyer’s own scale.",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/#calc-share-of-acquirer-revenue"
    },
    {
      "dataset": "calculations",
      "id": "cash-mix",
      "label": "Cash share of consideration",
      "value": 100,
      "unit": "pct",
      "display": "100%",
      "basis": "calculated",
      "formula": "Cash consideration ÷ transaction value × 100",
      "inputs": "deal.cashPortion | deal.value",
      "source": "",
      "source_title": "",
      "evidence": "Certainty of value for the sellers.",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/#calc-cash-mix"
    },
    {
      "dataset": "calculations",
      "id": "price-vs-q3-revenue",
      "label": "Transaction value divided by Five9 third-quarter 2026 revenue (a comparison of two amounts)",
      "value": 1.0053,
      "unit": "x",
      "display": "1.01x",
      "basis": "calculated",
      "formula": "Value of Level AI as stated by Five9 ÷ Five9 revenue, third quarter 2026",
      "inputs": "deal.value | acquirer.q3Revenue",
      "source": "",
      "source_title": "",
      "evidence": "Sizes the price against one quarter of the buyer’s own revenue, in the same currency.",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/#calc-price-vs-q3-revenue"
    },
    {
      "dataset": "calculations",
      "id": "price-vs-adjusted-ebitda",
      "label": "Transaction value divided by Five9 adjusted EBITDA for the third quarter (a comparison of two amounts)",
      "value": 4.0025,
      "unit": "x",
      "display": "4x",
      "basis": "calculated",
      "formula": "Value of Level AI as stated by Five9 ÷ Five9 adjusted EBITDA, third quarter 2026",
      "inputs": "deal.value | acquirer.adjustedEbitda",
      "source": "",
      "source_title": "",
      "evidence": "Relates the price to one quarter of the buyer’s adjusted EBITDA.",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/#calc-price-vs-adjusted-ebitda"
    },
    {
      "dataset": "calculations",
      "id": "price-vs-total-assets",
      "label": "Transaction value as a share of Five9 total assets at 30 September 2026",
      "value": 16.9522,
      "unit": "pct",
      "display": "17%",
      "basis": "calculated",
      "formula": "Value of Level AI as stated by Five9 ÷ Five9 total assets at 30 September 2026 × 100",
      "inputs": "deal.value | acquirer.totalAssets",
      "source": "",
      "source_title": "",
      "evidence": "Puts the price against the size of Five9’s balance sheet.",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/#calc-price-vs-total-assets"
    },
    {
      "dataset": "calculations",
      "id": "price-vs-equity",
      "label": "Transaction value as a share of Five9 total stockholders’ equity at 30 September 2026",
      "value": 38.7746,
      "unit": "pct",
      "display": "38.8%",
      "basis": "calculated",
      "formula": "Value of Level AI as stated by Five9 ÷ Five9 total stockholders’ equity at 30 September 2026 × 100",
      "inputs": "deal.value | acquirer.equity",
      "source": "",
      "source_title": "",
      "evidence": "Relates the price to the book value of the buyer’s equity.",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/#calc-price-vs-equity"
    },
    {
      "dataset": "calculations",
      "id": "price-vs-marketable-investments",
      "label": "Transaction value as a share of Five9 marketable investments at 30 September 2026",
      "value": 74.9119,
      "unit": "pct",
      "display": "74.9%",
      "basis": "calculated",
      "formula": "Value of Level AI as stated by Five9 ÷ Five9 marketable investments at 30 September 2026 × 100",
      "inputs": "deal.value | acquirer.marketableInvestments",
      "source": "",
      "source_title": "",
      "evidence": "Compares the price with one part of the liquidity that funds it.",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/#calc-price-vs-marketable-investments"
    },
    {
      "dataset": "calculations",
      "id": "liquidity-total",
      "label": "Five9 cash and cash equivalents plus marketable investments at 30 September 2026",
      "value": 697.673,
      "unit": "usd_m",
      "display": "$697.7m",
      "basis": "calculated",
      "formula": "Five9 cash and cash equivalents at 30 September 2026 + Five9 marketable investments at 30 September 2026",
      "inputs": "acquirer.cashEquivalents | acquirer.marketableInvestments",
      "source": "",
      "source_title": "",
      "evidence": "Adds the two stated liquidity lines so the price can be read against combined liquidity.",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/#calc-liquidity-total"
    },
    {
      "dataset": "calculations",
      "id": "five9-customers-vs-level-ai-businesses",
      "label": "Five9 customers divided by businesses Level AI lists (a comparison of two stated minimum counts)",
      "value": 40,
      "unit": "x",
      "display": "40x",
      "basis": "calculated",
      "formula": "Five9 customers (stated minimum) ÷ Businesses Level AI lists as customers (stated minimum)",
      "inputs": "acquirer.customers | target.businesses",
      "source": "",
      "source_title": "",
      "evidence": "Shows the size of the customer base to which Level AI’s applications become available.",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/#calc-five9-customers-vs-level-ai-businesses"
    },
    {
      "dataset": "key-figures",
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      "label": "Price for Level AI",
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      "unit": "",
      "display": "$325 million",
      "basis": "company-disclosed",
      "formula": "",
      "inputs": "",
      "source": "",
      "source_title": "",
      "evidence": "Paid in cash from the Five9 balance sheet.",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/"
    },
    {
      "dataset": "key-figures",
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      "label": "Customer interactions per year",
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      "unit": "",
      "display": "1 billion+",
      "basis": "company-disclosed",
      "formula": "",
      "inputs": "",
      "source": "",
      "source_title": "",
      "evidence": "Analyzed by Level AI’s platform.",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/"
    },
    {
      "dataset": "key-figures",
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      "unit": "",
      "display": "4,000+",
      "basis": "company-disclosed",
      "formula": "",
      "inputs": "",
      "source": "",
      "source_title": "",
      "evidence": "Customers who gain access to Level AI’s applications.",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/"
    },
    {
      "dataset": "key-figures",
      "id": "key-figure-4",
      "label": "Five9 Q3 2026 revenue growth",
      "value": "13%",
      "unit": "",
      "display": "13%",
      "basis": "company-disclosed",
      "formula": "",
      "inputs": "",
      "source": "",
      "source_title": "",
      "evidence": "Revenue grew to $323.3 million year over year.",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/"
    },
    {
      "dataset": "key-facts",
      "id": "key-fact-1",
      "label": "Price",
      "value": "$325 million",
      "unit": "",
      "display": "$325 million",
      "basis": "company-disclosed",
      "formula": "",
      "inputs": "",
      "source": "",
      "source_title": "",
      "evidence": "The approximate value of Level AI, as stated by Five9.",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/"
    },
    {
      "dataset": "key-facts",
      "id": "key-fact-2",
      "label": "Consideration",
      "value": "All cash",
      "unit": "",
      "display": "All cash",
      "basis": "company-disclosed",
      "formula": "",
      "inputs": "",
      "source": "",
      "source_title": "",
      "evidence": "Paid in cash from the Five9 balance sheet.",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/"
    },
    {
      "dataset": "key-facts",
      "id": "key-fact-3",
      "label": "Board approval",
      "value": "Unanimous",
      "unit": "",
      "display": "Unanimous",
      "basis": "company-disclosed",
      "formula": "",
      "inputs": "",
      "source": "",
      "source_title": "",
      "evidence": "The Five9 Board of Directors approved the agreement.",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/"
    },
    {
      "dataset": "key-facts",
      "id": "key-fact-4",
      "label": "Expected close",
      "value": "2026",
      "unit": "",
      "display": "2026",
      "basis": "company-disclosed",
      "formula": "",
      "inputs": "",
      "source": "",
      "source_title": "",
      "evidence": "Q4 2026 per Five9’s results release, subject to certain closing conditions.",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/"
    },
    {
      "dataset": "key-facts",
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      "label": "Level AI scale",
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      "unit": "",
      "display": "1 billion+",
      "basis": "company-disclosed",
      "formula": "",
      "inputs": "",
      "source": "",
      "source_title": "",
      "evidence": "Customer interactions analyzed per year, per Level AI’s company page.",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/"
    },
    {
      "dataset": "key-facts",
      "id": "key-fact-6",
      "label": "Five9 customers",
      "value": "4,000+",
      "unit": "",
      "display": "4,000+",
      "basis": "company-disclosed",
      "formula": "",
      "inputs": "",
      "source": "",
      "source_title": "",
      "evidence": "Customers across 140+ countries.",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/"
    },
    {
      "dataset": "key-facts",
      "id": "key-fact-7",
      "label": "Partnership",
      "value": "Since 2022",
      "unit": "",
      "display": "Since 2022",
      "basis": "company-disclosed",
      "formula": "",
      "inputs": "",
      "source": "",
      "source_title": "",
      "evidence": "Level AI’s applications are available through the Five9 CX Marketplace.",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/"
    },
    {
      "dataset": "key-facts",
      "id": "key-fact-8",
      "label": "Advisers",
      "value": "Centerview Partners",
      "unit": "",
      "display": "Centerview Partners",
      "basis": "company-disclosed",
      "formula": "",
      "inputs": "",
      "source": "",
      "source_title": "",
      "evidence": "Financial advisor to Five9, with Sidley Austin LLP as legal advisor.",
      "as_at": "",
      "permalink": "https://www.acquiry.com/deal-intelligence/five9-to-acquire-level-ai-for-325-million/"
    }
  ],
  "sources": [
    {
      "id": "s1",
      "title": "Five9 to Acquire Level AI, Advancing AI-Powered CX Platform",
      "href": "https://www.five9.com/news/news-releases/five9-acquire-level-ai-advancing-ai-powered-cx-platform",
      "publisher": "Five9, Inc.",
      "date": "5 November 2026",
      "isoDate": "2026-11-05",
      "kind": "Press release"
    },
    {
      "id": "s2",
      "title": "Five9 Announces Third Quarter 2026 Financial Results (Form 8-K, Exhibit 99.1)",
      "href": "https://www.sec.gov/Archives/edgar/data/1288847/000128884726000143/a093026ex991earningsrelease.htm",
      "publisher": "Five9, Inc. via SEC",
      "date": "5 November 2026",
      "isoDate": "2026-11-05",
      "kind": "SEC filing"
    },
    {
      "id": "s3",
      "title": "Five9 Supplemental Metric Disclosure (Form 8-K, Exhibit 99.2)",
      "href": "https://www.sec.gov/Archives/edgar/data/1288847/000128884726000143/q32026fivn-supplementalm.htm",
      "publisher": "Five9, Inc. via SEC",
      "date": "5 November 2026",
      "isoDate": "2026-11-05",
      "kind": "SEC filing"
    },
    {
      "id": "s4",
      "title": "AI That Works Alongside the People Who Run CX: Why We’re Acquiring Level AI",
      "href": "https://www.five9.com/blog/five9-level-ai",
      "publisher": "Five9, Inc.",
      "date": "5 November 2026",
      "isoDate": "2026-11-05",
      "kind": "Company blog"
    },
    {
      "id": "s5",
      "title": "Level AI has agreed to be acquired by Five9",
      "href": "https://thelevel.ai/blog/level-ai-has-agreed-to-be-acquired-by-five9",
      "publisher": "Level AI",
      "date": "5 November 2026",
      "isoDate": "2026-11-05",
      "kind": "Company blog"
    },
    {
      "id": "s6",
      "title": "About Level AI",
      "href": "https://thelevel.ai/about",
      "publisher": "Level AI",
      "date": "Retrieved 6 November 2026",
      "isoDate": "2026-11-06",
      "kind": "Company website"
    },
    {
      "id": "s7",
      "title": "Introducing Level AI Latitude: 7 domain-specific models for customer experience",
      "href": "https://thelevel.ai/blog/introducing-level-ai-latitude-cx-specific-models-for-customer-experience",
      "publisher": "Level AI",
      "date": "15 July 2026",
      "isoDate": "2026-07-15",
      "kind": "Company blog"
    },
    {
      "id": "s8",
      "title": "Level AI + Five9: the intelligence layer for your Five9 contact center",
      "href": "https://thelevel.ai/integrations/five9",
      "publisher": "Level AI",
      "date": "Retrieved 6 November 2026",
      "isoDate": "2026-11-06",
      "kind": "Company website"
    },
    {
      "id": "s9",
      "title": "Level AI names James Manno Chief Revenue Officer to scale enterprise customer operations AI platform",
      "href": "https://thelevel.ai/blog/james-manno-chief-revenue-officer",
      "publisher": "Level AI",
      "date": "9 June 2026",
      "isoDate": "2026-06-09",
      "kind": "Press release"
    },
    {
      "id": "s10",
      "title": "Purple Innovation runs its commercial conversation analysis through AI Workers",
      "href": "https://thelevel.ai/blog/purple-ai-workers",
      "publisher": "Level AI",
      "date": "25 June 2026",
      "isoDate": "2026-06-25",
      "kind": "Customer story"
    },
    {
      "id": "s11",
      "title": "Level AI press & media coverage",
      "href": "https://thelevel.ai/press",
      "publisher": "Level AI",
      "date": "Retrieved 6 November 2026",
      "isoDate": "2026-11-06",
      "kind": "Company website"
    },
    {
      "id": "s12",
      "title": "Five9 news releases",
      "href": "https://www.five9.com/news/news-releases",
      "publisher": "Five9, Inc.",
      "date": "Retrieved 6 November 2026",
      "isoDate": "2026-11-06",
      "kind": "Company website"
    },
    {
      "id": "s13",
      "title": "Three in a Row: Leader in the 2026 CMP Research Prism for Agent Assist",
      "href": "https://thelevel.ai/blog/cmp-research-prism-agent-assist",
      "publisher": "Level AI",
      "date": "10 July 2026",
      "isoDate": "2026-07-10",
      "kind": "Company blog"
    }
  ]
}